Terms of Service

Welcome to Carlink. These Terms of Service (“Terms”) govern your access to and use of our SaaS CRM platform and services (“Services”) provided by Carlink (“we”, “our”, or “us”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By registering for or using Carlink, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy.

2. Changes to Terms

We may modify these Terms at any time. Any changes will be posted on our website and become effective immediately upon posting. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.

3. Description of Services

Carlink is a CRM designed specifically for auto transport brokers. Our platform includes software, integrations, and resources that help streamline your operations and accelerate business growth.

4. User Accounts

Registration: To access certain features, you must register for an account and provide accurate, complete, and current information.
Security: You are responsible for maintaining the confidentiality of your account credentials.
Eligibility: You must be a representative of a legitimate auto transport brokerage to use our Services.

5. Subscription and Payment

Fees: Some features of our Services may require a paid subscription.
Billing: All payments are non-refundable unless otherwise stated.
Upgrades and Downgrades: You may modify your subscription plan in accordance with the options provided on our platform.

6. License and Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non- transferable, and revocable license to access and use our Services solely for your internal business operations.

7. User Obligations and Conduct

You agree to use our Services only for lawful purposes and in a manner that does not infringe the rights of others.

8. Data, Privacy, and Security

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Our Disclosure to Third Parties

SMS consent is not shared with third parties, and no mobile opt-in data will be shared with third parties or affiliates.

10. Intellectual Property Rights

All content, trademarks, logos, and software provided through our Services are the property of Carlink or its licensors.

11. Termination

We reserve the right to suspend or terminate your access to our Services at our sole discretion, with or without notice.

12. SMS Terms and Conditions

By opting in to receive SMS messages, you agree to the following:

1. Consent for SMS Communication
Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.
2. Types of SMS Communications
By opting in, you may receive SMS messages related to customer care.
3. Message Frequency
Message frequency may vary depending on the type of communication.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.
5. Opt-In Methods
Recipients opt-in via a form on our website located at https://www.carlink.pro#contact-us which says I consent to receive account notifications, customer care text messages from Carlink LLC.
6. Opt-Out Instructions
You can opt out at any time by replying “STOP” to any SMS message. Alternatively, contact us directly at +1 (610) 621-4747 or email us at info@carlink.pro
7. Help
If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at +1 (610) 621-4747 or email us at info@carlink.pro
8. Additional Options
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
9. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy https://www.carlink.pro/privacy-policy and https://www.carlink.pro/terms-and-conditions
- Message frequency may vary depending on service.

13. TCPA Compliance Statement

Carlink is committed to supporting our customers’ compliance with the Telephone Consumer Protection Act (TCPA) and other applicable telemarketing regulations. By using our platform, you (the Customer) acknowledge and agree to the following:

13.1. Customer-Supplied Phone Numbers: All recipient phone numbers are provided solely by the Customer. Carlink does not supply, sell, lease, or otherwise provide phone numbers.
13.2. Customer-Initiated Campaigns: All campaigns, including call content, timing, and frequency, are managed exclusively by the Customer. Carlink does not auto-schedule or initiate calls.
13.3. Platform and Tools Only: Carlink provides tools and UI to enable Customers to control and execute their campaigns.
13.4. Call Recording: Calls may be recorded strictly for quality assurance and operational integrity. Carlink does not monitor or analyze call content.
13.5. Customer Responsibility: The Customer certifies that it has obtained all necessary prior express consents required under the TCPA and applicable law.
13.6. Content Control: The Customer has full control over the content of calls and AI interactions. Carlink does not draft or approve scripts.
13.7. Do-Not-Call & Opt-Out Management: Carlink integrates VoIP systems that scrub against internal Do-Not-Call lists and manage opt-out requests.
13.8. Indemnification: The Customer agrees to indemnify and hold Carlink harmless against any claims, damages, or fines arising from violations of TCPA or other applicable laws.

14. Contact Information

By using Carlink, you acknowledge and accept these terms and confirm your commitment to responsible, compliant use of our services.

If you have any questions about these Terms, please contact us:

Email: info@carlink.pro
Phone: (610) 621-4747